Coaching Skills

Effective coaching is a core leadership skill. It moves managers away from simply directing and towards developing capability, ownership, and performance within their teams.

Many managers default to giving answers, solving problems, or taking control. While this can be effective in the short term, it often limits development and creates dependency. Coaching, by contrast, builds confidence, accountability, and long-term capability.

This course provides a practical introduction to coaching in the workplace. It focuses on how to use structured conversations to support problem-solving, improve performance, and develop individuals over time.

Participants will learn how to ask effective questions, listen with intent, and guide conversations without taking over. The course also explores when to coach, when to direct, and how to adapt approach depending on the situation.

The emphasis throughout is on practical application. Participants will leave with clear frameworks and tools to hold more effective one-to-one conversations and support development in a consistent and structured way.